• USA: 3100 Washburn Avenue, Charlotte, NC, 28205
  • 888-902-9387

This Terms of Service Agreement (this “Agreement”) constitutes a binding legal contract between the customer (“Customer”) and Vamparossa. By using www.vamparossa.com (“Site”), or ordering any product or service either directly from Vamparossa or through this Site, or engaging with Vamparossa’s media, including social media, marketing materials and opt-in emails, Customer signifies Customer’s acceptance of this Agreement.


Vamparossa reserves the right to modify this Agreement at any time without prior notification. By using this Site or any service from Vamparossa, the Customer agrees to and must abide by any changes to the terms of service. The customer is responsible for reviewing this page periodically for changes.

Use of Content

Please assume that everything Customer sees or reads on this Site (with the exception of User Generated Content, as defined below) is subject to copyright or other intellectual property rights owned by Vamparossa. Customer may download material from this Site for non-commercial, personal use only, provided Customer retains the copyright or other proprietary notices (such as watermarks) contained on the materials. Customer may not copy, reproduce, scrape, distribute, modify, transmit, reuse, repost or use the content of this Site, including images and copy, for public or commercial purposes without written permission from Vamparossa. If the Customer would like to request permission to use images or other content from this Site, please contact Vamparossa to submit a formal request.

Proper Use of Site

Customers may not use this Site for any illegal or unauthorized purposes. Harassment, abusive language, libel, obscenities or other inappropriate behavior or language, as determined at the sole discretion of Vamparossa, is in violation of this Agreement. By using this Site Customer agrees that no submissions by Customer are in violation of any third party, including copyright, trademark, privacy or other personal rights. Customer are solely responsible for all submissions or comments Customer makes on this Site. Vamparossa is not responsible for monitoring user-generated submissions posted on this Site or any media properties owned by Vamparossa, however, Vamparossa reserves the right to monitor and remove any content at any time.

User-Generated Content

Vamparossa seeks to provide an interactive relationship with the users of this site and reserves the right to display User Generated Content. Any communication or material Customer transmits to Vamparossa by email or otherwise shall be treated as non-confidential and nonproprietary. Customer comments, feedback, suggestions, ideas, photographs, recipes, techniques or other submissions shall be and remain the property of Vamparossa. The customer assigns all property rights for any submissions to Vamparossa for unlimited use, commercial or otherwise. Vamparossa is under no obligation to maintain any submissions in private, pay Customers any compensation for submissions or respond to any submissions. By making a submission Customer grants Vamparossa non-exclusive, sub-licensable, irrevocable, transferable, royalty-free license under all intellectual property laws to use, reproduce, disclose, transmit, publish, broadcast, edit, and post Customer’s materials.


Vamparossa may contact the Customer or by means of postal mail, electronic mail, Site notifications, instant message or other means using the contact information Customer provides to Vamparossa. Vamparossa does not sell, trade or transfer personally identifiable information to any third parties. This site uses security measures to protect Customer’s personally identifiable information.


By using this Site or other media properties owned by Vamparossa, the Customer agrees to Vamparossa’s use of data collection and analytical tracking software. This site uses cookies. Cookies are small files transferred to the Customer’s computer hard drive via the Customer’s web browser unless not allowed by the Customer. Cookies may be used to enable this Site to recognize Customer’s browser and capture certain information, including Customer preferences based on past or present usage of this Site. Cookies may also be used to compile aggregate data about site traffic and usage. Customers may disable cookies on the Customer’s browser and/or visit this Site anonymously. Vamparossa may use data collected for advertising purposes via third party providers including but not limited to Google and Facebook.

Third-Party Links

Vamparossa may promote or provide links to services from outside third parties. By linking to any third-party pages, the Customer assumes responsibility for any associated risks, and the Customer’s usage is governed by the third party’s own terms of service and privacy policies. Vamparossa is not responsible for any loss or damages resulting from any dealings with third parties, including Vamparossa’s affiliates.


Vamparossa burners are shipped ground service by courier, usually UPS. We strive to fulfill orders within 24 hours of receipt. If a burner is out of stock the lead time is normally not more than 3 weeks.

Returns and Exchanges

Any order cancelled by a Customer after the Product has been shipped must be returned to the Vamparossa facility in North Carolina at Customer’s expense and must be received by Vamparossa and inspected for damage before Vamparossa shall issue a refund. Customer shall be responsible for any and all Product damage incurred during shipping from Customer location back to Vamparossa. All order cancellations that are returned to Vamparossa without any shipping or handling damage are subject to a 20% re-stocking fee on the purchase price of the item.

Customer’s Own Shipper

Vamparossa expressly disclaims any responsibility for damage caused to Vamparossa Product by anyone other than a shipping company chosen, arranged and paid for by Vamparossa, including but not limited to shipping companies arranged and paid for by Customer or Customer’s representative. In the event of damage to Vamparossa Product caused by Customer or Customer shipper, the Product warranty shall be void and the Customer must file any and all damage claims with the Customer shipping company and/or insurance company. Vamparossa shall provide parts or replace the damaged products at a fair and reasonable cost at Vamparossa’s sole discretion.

International Shipping

All prices on the Site are listed in U.S. Dollars (USD).

Disclaimer of Warranties

You acknowledge by your use of Vamparossa products that your use of the products and any reliance upon them is at your sole risk. Vamparossa expressly disclaims all other warranties of any kind other than the written Vamparossa warranty contained in the product operation and installation manual, whether express or implied, including, but not limited to the implied warranties of merchantability, quality, performance, fitness for a particular purpose, and non-infringement. Some states do not allow limitations on implied warranties so these limitations may not apply to you.

Waiver and Limitation of Liability

You hereby acknowledge the understanding that Vamparossa shall not be responsible or liable for any form of consequential, incidental, statutory, punitive, exemplary or indirect damages of any kind including but not limited to potential lost business and any and all costs incurred receiving, unloading, moving at your location and installing Vamparossa products. Follow all instructions and heed all warnings contained in the product installation and operation manual. If the Customer loses the Product manual, the Customer can find it by contacting Vamparossa.